Posts Tagged ‘dining out’

11th September
2009
written by Steph
Three things I feel compelled to post on a Friday: 1) First, a question to all of you diners out there (by which I mean restaurant patrons, rather than greasy-spoon dining establishments.  The difference is subtle, but important, I think.).  Two nights ago, Tony and I went to a newish Mexican restaurant, since our old standby switched management and we can no longer go there because the food is no longer any good (RIP El Palenque).  So we go to this new place and it's fairly busy for a Wednesday night, but keep in mind it is your run-of -the-mill Mexican place so none of the entrees require much finesse or time (read: most of it is probably pre-cooked anyway).  We wound up waiting for OVER AN HOUR for our food, and it became clear that either our waiter had neglected to turn in our order, OR the kitchen had overlooked it.  People who had been seated after us had eaten and left before we saw anything more than chips and salsa at our table.  After many apologies (and about 75 minutes after sitting down) we finally got our food.  In such a case would you expect your meal to be comped, or at the very least, for a free dessert to be sent out?  Is this not pretty much the universal way that it is understood any sit-down restaurant deals with snafus that are clearly their fault?  I wound up asking if I could speak to the manager, but he never showed... and we wound up paying for everything.  Needless to say, we won't be going back!  Sorry, Nacho's!  Your guac may be good, but your service was muy abysmal.

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